Responsible Stays, Worldwide

How QGN supports sustainable travel, ethical partnerships, and communities worldwide.

ESG

Responsibility, every step of the stay

People

Every stay should feel simple and safe. We give travellers clear pre-arrival info, a friendly point of contact day or night, and help with accessibility needs without fuss. It’s about looking after people first, not ticking boxes.

Planet

We choose the small, everyday actions that add up. Cleaning and laundry follow a sensible cadence, single-use plastics are cut back, and guests get easy tips for public transport. Practical steps come before grand claims.

Partners

We work with operators who care about guests. Onboarding is straightforward, expectations are clear, and feedback moves both ways. We only partner with suppliers who provide 24/7 guest support.

Governance

We operate to local laws and regulations everywhere we work. Properties are used only when licensing, safety and building rules are compliant, from fire measures to guest limits. We protect data, act fairly, and fix problems fast.

What responsibility  means to us

Business travel should feel human. For us that means clear information before you arrive, a real person when you need help, and homes that sit well in their neighbourhoods. We make practical choices that reduce waste and fuss. We keep our promises and we fix things quickly when they go wrong. That is the standard we set for ourselves and for every partner we trust with a guest.

Health, safety and duty of care

Our promise: every guest, every stay, safe and supported — from first enquiry to check-out.

Before the stay

Compliance assured: We confirm the property is being used lawfully and meets local licensing and building rules. Fire safety, max occupancy and building access are checked and recorded.

Health & safety review: Properties go through a documented H&S review covering alarms, escape routes, lighting, water temperature risk and basic electrical safety.

Pre-arrival inspection: A final inspection is completed prior to check-in using our inspection app. We share confirmation with the booker so they know the unit has been checked for readiness and safety.

Accessibility needs: If a traveller has accessibility requirements, we confirm practical details in advance (step-free access, lift dimensions, bathroom layout), so there are no surprises on arrival.

During the stay

24/7 support: Guests get a friendly point of contact around the clock for emergencies and everyday issues, integrated into our omnichannel/ticketing setup so nothing gets lost.

Issue handling and escalation: Clear playbooks govern how we resolve incidents, what gets escalated, and how we keep both traveller and booker informed.

Safe maintenance access: Any works inside the unit are scheduled with notice, ID checks and time windows agreed with the guest.

After the stay

Close-the-loop feedback: We invite feedback, log any issues raised and track resolution. Insights roll up into client reporting so programmes get better over time.

Supplier performance reviews: Recurring problems lead to corrective actions with the operator; serious lapses can affect tiering or removal from the portfolio.