ESG
Responsible stays, worldwide.
How we support sustainable travel, ethical partnerships and the communities we work in — and how we look after the people in our care.
Four commitments
Responsibility, every step of the stay.
Practical choices before grand claims. These are the four things we hold ourselves and every partner to.
People
Every stay should feel simple and safe. Travellers get clear pre-arrival information, a friendly point of contact day or night, and help with accessibility needs without fuss. Looking after people first, not ticking boxes.
Planet
We choose the small, everyday actions that add up. Cleaning and laundry follow a sensible cadence, single-use plastics are cut back, and guests get easy tips for public transport.
Partners
We work with operators who care about their guests. Onboarding is straightforward, expectations are clear, and feedback moves both ways. We only partner with operators who provide 24/7 guest support.
Governance
We operate to local laws and regulations everywhere we work. Properties are used only when licensing, safety and building rules are met, from fire measures to guest limits. We protect data, act fairly, and fix problems fast.
Our standard
What responsibility means to us
Business travel should feel human. For us that means clear information before you arrive, a real person when you need help, and homes that sit well in their neighbourhoods. We make practical choices that reduce waste and fuss. We keep our promises and we fix things quickly when they go wrong. That is the standard we set for ourselves and for every partner we trust with a guest.
Health, safety and duty of care
Every guest, every stay, safe and supported
Our promise runs from the first enquiry to check-out.
Before the stay
Compliance assured
We confirm the property is used lawfully and meets local licensing and building rules. Fire safety, maximum occupancy and building access are checked and recorded.
Health and safety review
A documented review covers alarms, escape routes, lighting, water temperature risk and basic electrical safety.
Pre-arrival inspection
A final inspection is completed before check-in, and we confirm it to the booker so they know the apartment is ready and safe.
Accessibility needs
If a traveller has accessibility requirements, we confirm the practical details in advance — step-free access, lift dimensions, bathroom layout — so there are no surprises on arrival.
During the stay
24/7 support
Guests have a point of contact around the clock, for emergencies and everyday issues, logged in our ticketing system so nothing gets lost.
Issue handling and escalation
Clear playbooks set how incidents are resolved, what gets escalated, and how traveller and booker are kept informed.
Safe maintenance access
Any work inside the apartment is scheduled with notice, ID checks and time windows agreed with the guest.
After the stay
Close-the-loop feedback
We invite feedback, log any issue raised and track it to resolution. What we learn rolls up into client reporting, so programmes improve over time.
Supplier performance reviews
Recurring problems lead to corrective action with the operator. Serious lapses can affect their tier, or remove them from the portfolio.
Next step
Ask us how we look after your people.
Duty of care is the first thing we talk about, not the last. Tell us about your programme and we will show you the map.